Indian Motorcycles of Orange County, possibly the worst motorcycle dealership in the country

INTRODUCTION

California biker attorney Norman Gregory Fernandez at the Old Faithful geyser in Yellowstone national forest just after Sturgis 2015
California biker attorney Norman Gregory Fernandez at the Old Faithful geyser in Yellowstone national forest just after Sturgis 2015

** 12-26-17 Update: No one from this dealership has contacted me to resolve the issues I had with service. Check out some of the other negative feedback on Indian Motorcycles of Orange County on Yelp by clicking here. There are probably a whole bunch more victims that got screwed and did not do a review.

This is part 2 of my write up on how I switched from riding Harley-Davidson motorcycles to Indian motorcycles in July 2017. You can read part one by clicking here.

In part 1 of my story, I discussed looking at new motorcycles, narrowing my decision down to two motorcycles, and ultimately choosing the Indian Roadmaster motorcycle. I also discussed how my fiancé went about buying the motorcycle, and a problem that I had with the motorcycles cruise control on the way home after picking it up.

Now this is where the story gets interesting. I have been riding motorcycles for over 40 years. I have been dealing with car dealerships and motorcycle dealerships for approximately 37 years.

The worst experience I’ve ever had with any dealership was last week at Indian Motorcycles of Orange County California,  I recommend that nobody purchase any product there, or obtains service from them.

Let me explain what happened.

Within a day or two after riding my fiancé’s new Indian Roadmaster home from the dealership where it was purchased in San Jose California, I called the local dealership where we live, Indian Motorcycle of Orange, to inform them that I wanted to bring the motorcycle in for 500-mile service, and to fix the cruise control problem on the motorcycle.

We are talking a $35,000 motorcycle that was less than a week old.

Biker Lawyer Norman Gregory Fernandez at Sturgis
Biker Lawyer Norman Gregory Fernandez at Sturgis

When I got to the dealership everything seemed normal except that there was a female salesperson there that gave me the silent treatment when she found out that we purchased the motorcycle from another dealership. (See part 1 where I discussed why we purchased the motorcycle different dealership)

I took it in stride, because I was dealing with the service department.

I explained to the service manager that I wanted a 500-mile service, that the cruise control did not work and it was a brand-new motorcycle, and requested that they install 2 locks that go on the lower fairing compartments.

We never discussed the cost of service, but I assumed it would be around the same as I was quoted from my dealer in northern California, approximately $200 and some change. I was told in northern California that it was about an hour and half of labor.

Before I left, I talked to the sales manager who was mentioned in my part one story, and explained to him that since I had not heard back from him, I purchased the bike in San Jose at Spirit Motorcycles. He told me he had found one for me locally, but part 1 of my story speaks for itself. You can it read here.

Later that day, after dropping my motorcycle off, I called the service department for a status, and was told that my 500-mile service was done, the 2 lower fairing compartment locks were installed, but that there was nothing they could do on the cruise control issue until they contacted the manufacturer directly for assistance.

Continue reading “Indian Motorcycles of Orange County, possibly the worst motorcycle dealership in the country”

I have switched from Harley Davidson Motorcycles to Indian Motorcycles; Part 1

I have been riding Harley-Davidson motorcycles for quite some time, off and on, for over 30 years. My last bike was a 2008, Harley-Davidson Electra glide Ultra – Classic,

I decided to take a look at obtaining a new motorcycle, partly because I wanted to see what new technology was out there.

I finally narrowed down my search to two possible motorcycles, a 2017 Harley-Davidson Ultra – Limited, and an Indian Roadmaster.

In my research, I discovered that the 2017 Harley-Davidson Ultra – Limited had the new Milwaukee 8 motor, which has water-cooled heads, which means it runs months cooler than the current motorcycle that I have, has 11 more cc inches of power than I have now, a redesigned engine mount which lessens vibrations, a redesigned fairing which is said to be more stable, updated hard saddlebags, and an updated head unit with Bluetooth capability.

Frankly, I did not like any of the color schemes that came with the Harley-Davidson Ultra – Limited. With a motor cycle manufacturer such as Harley-Davidson, I would’ve expected more choices, or even custom options.

If I chose to get the Harley-Davidson, it would basically be getting the same motorcycle I have had for the past 12 years, with an updated engine, fairing, stereo, and saddlebag openers.

In my mind, there is no way to justify paying approximately $30,000 for an updated Harley just because of the few things mentioned above.

When I looked at the Indian motorcycles, frankly I was very surprised to see how far they’d come. The Indian motorcycles in this class have a 111 c.c. motor which is called the ThunderStroke. It puts out 119.6 foot-pounds of torque, and has approximately 90 hp. Although it is air cooled like the old Harleys, and heats up like the old Harleys, this engine is a beast, trust me it has some punch, it is fast.

Further, when I looked at the Indian Roadmaster, I saw many built-in features that would cost thousands of dollars to get on a Harley-Davidson as add on extras.

The head unit on the Indian is incredible, it has GPS built in, a much bigger screen, and shows you all engine functions, including a multi-function display, right on the front bike.

Basically, the Indian Roadmaster is a beautiful bike.

Lucky man that I am, when my fiancé found out that I liked the Indian Roadmaster, she decided to buy one, for me to ride, with the only condition that she be the only female I allow the back. Of course, I said yes 🙂 this lady is about to become my wife anyway.

We went to a dealership locally called “Indian Motorcycles of Orange,” (More on them in part two of this article.)  to look at the Indian Roadmaster.

They had in stock, a black Roadmaster, a black and ivory one, and a red one, however, I wanted the green and ivory color Roadmaster.

I told Indian Motorcycle of Orange County that my fiancé was a cash buyer, and we wanted to buy a new motorcycle within a week.

The sales manager told us that he would call around to his other dealer friends, and if anybody had one, he could have it within a couple of days.

I figured that the dealer would be very excited to have a cash deal on their most expensive motorcycle, and that he would have jumped right on it trying to find the motorcycle that we wanted.

I called him the next day, and he told me that he had not had a chance to check yet, but that he would, and that he would get back to me.

3 days later I still had not heard back from him, so I decided to take matters into my own hands.

I went online and looked at the inventory of all of the local dealerships myself. I discovered that only Spirit Motorcycle of San Jose California had the motorcycle I wanted in stock, the green and ivory motorcycle. Unfortunately, it was 450 miles away.

I called and talked to the owner, Martin, who was very helpful, and we worked the deal out over the phone. Within 2 days, I was on a plane to San Jose to go pick up the bike.

Ironically, the day I was about to leave to go pick up the bike, Indian Motorcycle of Orange called me and left a message, but it was already too late, the deal was already done with Spirit, and I was on my way to San Jose to pick up the Indian Roadmaster.

Had Indian Motorcycle of Orange called me back sooner, they would have gotten the deal.

If you are a motorcycle dealer, I doubt you are so busy that it would take you days to find a unit for a customer, or at least call them back to let them know you are trying. It took me less than 15 minutes to find the motorcycle I wanted.

If you snooze, you lose. More on Indian Motorcycle of Orange below, and in part 2 of this article.

When I got to San Jose, they picked me up at the airport, brought me to the dealership, you can see from the pictures here that this is what I picked up. It is the most beautiful motorcycle I have ever rode I think.

The dealer sent his expert out to teach me everything I needed to know about the motorcycle before I took off on it, I had the service department install infinity Highway pegs on the motorcycle before I left.

This dealership bent over backwards to make sure I was happy. Since I did not bring a helmet with me, I purchased an Indian DOT meanie helmet with the built-in visor for the road.

How many of you have obtained a brand-new motorcycle and then rode it 420 miles plus home :-)?

Continue reading “I have switched from Harley Davidson Motorcycles to Indian Motorcycles; Part 1”

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